Emergency service


Our main surgery in Saxmundham is open from 8am – 7pm Monday to Friday and 8am – 4pm on Saturdays.

In the event of an emergency during these hours please call the surgery on 01728 602599 and we will arrange an emergency appointment for your pet to be seen as soon as possible.

Outside of these times our emergency service is provided by Vets Now, based at our sister practice Melton Vets. You can contact Vets Now directly after 7pm and before 8am on 01394 548484.

We have chosen to use Vets Now as our out of hours provider as they have dedicated night vets who are onsite and awake, ready to deal with any emergencies. Using a dedicated night service vet ensures the highest possible standard of patient care and safety as you are seeing a vet who is on night shifts, rather than a vet who has been working in the clinic all day already.

Please don’t hesitate to call the vet at Vets Now if you are concerned that your pet may be unwell outside of our normal opening hours. The vet will be happy to provide telephone advice and advise you if you are unsure if your pet needs to visit the emergency vet.

We do provide overnight inpatient care for stable patients at our Saxmundham surgery. Your vet will advise you of whether this is a suitable option if your pet requires overnight hospitalisation, depending on the level of care he/she requires.